Privacy Policy
Kaimoana Foods respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or deal with us in connection with our products and services.
We manage personal information in accordance with the New Zealand Privacy Act 2020 and the applicable Information Privacy Principles.
1. Who We Are
In this Privacy Policy, “Kaimoana Foods”, “we”, “us” and “our” refer to Kaimoana Foods.
Kaimoana Foods
282 Railway Road
Palmerston North, New Zealand
Email: office@kmfoods.nz
2. Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Your business or organisation name
- Your email address
- Your phone number
- Your farm or delivery location
- Information about your aquaculture or marine feed requirements
- Details included in an enquiry, request or other communication
- Records of correspondence between you and Kaimoana Foods
- Any other information you voluntarily provide to us
You may choose not to provide certain information. However, this may prevent us from responding to your enquiry or providing the information, product or service you have requested.
3. Information Collected Automatically
When you visit our website, limited technical information may be collected automatically, including:
- Your device type
- Your browser type
- Your Internet Protocol address
- General location information
- Pages viewed
- The date and time of your visit
- The website or search engine that referred you to our website
- Your interactions with website features
This information may be collected through cookies, website analytics tools, server logs and similar technologies.
We generally use this information in an aggregated form to understand how visitors use our website, improve its performance and maintain its security.
4. How We Collect Information
We may collect personal information when you:
- Complete an enquiry or contact form
- Email or telephone us
- Request product information or a quote
- Discuss your feed requirements with our team
- Enter into a business relationship with us
- Subscribe to communications, where this option is provided
- Interact with our website
- Communicate with us through another person or organisation
Where practical, we collect personal information directly from you.
We may also receive information from an authorised representative, business partner, publicly available source or another person where permitted by law. Where required, we will take reasonable steps to inform you about that collection.
5. How We Use Your Information
We may use your personal information to:
- Respond to your questions and enquiries
- Provide information about our products and services
- Discuss marine feed formulations and your farm’s requirements
- Prepare quotations or proposals
- Process and manage orders
- Communicate with customers, suppliers and business contacts
- Deliver products or coordinate delivery arrangements
- Provide customer service and technical support
- Maintain business and transaction records
- Improve our website, products and services
- Analyse website traffic and performance
- Protect our website and systems against misuse, fraud or security threats
- Meet our legal, accounting, taxation and regulatory obligations
- Resolve disputes or respond to complaints
- Send relevant business or marketing communications where you have agreed to receive them or where otherwise permitted by law
We will not use your personal information for an unrelated purpose unless you have authorised the use or it is otherwise permitted or required by law.
6. Marketing Communications
We may occasionally send you information about our products, services or business where you have subscribed, requested information or have an existing business relationship with us.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by emailing office@kmfoods.nz.
We may still contact you about current enquiries, orders, accounts or other service-related matters.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Ensure the website functions correctly
- Remember website settings
- Understand how visitors use the website
- Measure website performance
- Improve website content and usability
- Help protect the website from spam or malicious activity
A cookie is a small data file stored on your device by your web browser.
You can control or disable cookies through your browser settings. Disabling some cookies may affect how certain parts of the website function.
Our website may use third-party services such as website analytics, spam prevention, embedded maps, video content or other website tools. These providers may collect technical information in accordance with their own privacy policies.
8. Sharing Your Information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to:
- Employees and authorised representatives of Kaimoana Foods
- Related businesses within the Denver Feeds and Mealtime family
- Website hosting, maintenance and technology providers
- Customer relationship management and communication providers
- Analytics, security and spam-prevention providers
- Freight, courier and delivery providers
- Professional advisers, including accountants, insurers and legal advisers
- Government agencies, regulators or law enforcement authorities where required by law
- A purchaser or adviser involved in a genuine sale, merger or restructuring of our business
We will only share the information reasonably required for the relevant service or purpose.
Where service providers process information for us, we expect them to protect it and use it only for the agreed purpose.
9. Overseas Service Providers
Some technology, cloud storage, analytics or communication providers may store or process information outside New Zealand.
Where personal information is disclosed overseas, we will take reasonable steps to ensure the information is protected by safeguards comparable to those required under New Zealand privacy law, or otherwise disclose it as permitted by the Privacy Act 2020.
10. Storage and Security
We take reasonable administrative, technical and physical measures to protect personal information against:
- Loss
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Misuse
- Destruction
These measures may include password protection, access controls, secure hosting, software updates, backups and limiting access to people who require the information for legitimate business purposes.
However, no website, email service or internet transmission can be guaranteed to be completely secure. Information submitted online is provided at your own risk.
11. Retaining Your Information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or to meet our legal, accounting, taxation, dispute-resolution and business record-keeping obligations.
When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it.
12. Accessing and Correcting Your Information
You have the right to ask whether we hold personal information about you and to request access to that information.
You may also ask us to correct information that you believe is inaccurate, incomplete, out of date or misleading.
To make an access or correction request, contact us at:
Email: office@kmfoods.nz
Address: 282 Railway Road, Palmerston North, New Zealand
Please include enough information for us to identify you and locate the relevant records. We may need to verify your identity before providing access or making a correction.
We will respond to your request in accordance with the Privacy Act 2020.
13. Privacy Breaches
If we become aware of a privacy breach, we will assess the incident and take reasonable steps to contain and address it.
Where a breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.
14. Links to Other Websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of an external website before providing personal information through it.
15. Children’s Privacy
Our website and services are intended primarily for businesses and people involved in aquaculture, farming and related industries.
We do not knowingly seek to collect personal information from children. Where personal information about a child is provided to us, it should be supplied by, or with the involvement of, a parent, guardian or authorised adult.
16. Complaints
Please contact us first if you have a concern about how we have handled your personal information. We will review your concern and make reasonable efforts to resolve it.
Email: office@kmfoods.nz
Address: 282 Railway Road, Palmerston North, New Zealand
You may also make a complaint to the New Zealand Office of the Privacy Commissioner.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our website, business practices, service providers or legal obligations change.
The latest version will be published on this website with the updated date shown at the top of the page.
18. Contact Us
For questions about this Privacy Policy or the personal information we hold, please contact:
Privacy Officer
Kaimoana Foods
282 Railway Road
Palmerston North, New Zealand
Email: office@kmfoods.nz